Return Policy
At Paper Soiree we want you to love your purchases as much as we do! We allow returns of full priced merchandise for store credit or exchange ONLY, within 30 days of receipt. Store credits may be used in-store or for online purchases.
- Clothing and shoes are eligible for exchange or store credit within 30 days of receipt. Please IMMEDIATELY inspect and try on your clothing and/or shoes upon arrival. The item(s) must be unworn, unaltered, unwashed and have the tags attached to be available for exchange or store credit.
- Items returned to us with makeup, deodorant, perfume, smoke or similar product stains will be shipped back to you and are subject to additional shipping cost.
- Damages must be reported within 3 days of receiving merchandise or cannot be returned. Please send photo via email of damage.
- Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs. If any returns do not meet these requirements, you will be contacted and the items returned to you.
- We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage.
- Gift Cards, gourmet, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are and may not be returned or exchanged.
- Home decor items must be returned in their original packaging. Damages must be reported with photos within 3 days of receiving merchandise or cannot be returned.
- All discounted items are final sale.
- Personalized items are final sale and not eligible for return unless there is a mistake in manufacturing your order.
HOW TO SEND A RETURN BACK:
Please refer to the Return Policy above to ensure that your return meets the criteria stated.
Securely repackage your items for shipping.
Please note that shipping and handling charges are not refundable. The customer is responsible for return shipping.
SEND RETURNS TO:Paper Soiree
Attn: Returns
1020 Parkside Commons
Greensboro, GA 30642
Also, we suggest that you send items back using USPS, UPS or FedEx and email us the tracking number. We are not responsible for items that are lost while in-transit to us.
Once we receive your items they will be processed within 1-2 business days at which time you will be issued a credit for the price of the item and any applicable taxes. Shipping charges are non-refundable.
Please note:
Once an order has been placed, the order cannot be canceled and items cannot be removed from or added to the order. If you would like to change the size of an item before it ships feel free to contact us via e-mail at ps@papersoiree.net or 706-454-1998. We will make every effort to accommodate your request if your order has not been fulfilled. Personalized orders are not refundable or returnable.