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Refund policy

Online Order Return Policy

 

At Soirée at the Lake we want you to love your purchases as much as we do! We allow returns of full priced merchandise for store credit or exchange ONLY, within 10 days of receipt. Store credits may be used in-store or for online purchases.

  • Clothing is eligible for exchange or store credit within 10 days of receipt.  Please IMMEDIATELY inspect and try on your clothing upon arrival. The item(s) must be unworn, unaltered, unwashed and have the tags attached to be available for exchange or store credit.  
  • Items returned to us with makeup, deodorant, perfume, smoke or similar product stains will be shipped back to you and are subject to additional shipping cost.
  • Damages must be reported within 3 days of receiving merchandise or cannot be returned. Please send a photo via email of damage.
  • We reserve the right to refuse a return if the items have any signs of wear, alteration, misuse or damage. 
  • Gift Cards, gourmet items, cosmetics, intimates, bras, camisoles, slips, tights, socks, original artwork, Elevazione, Beaudin, and Final Sale/Clearance category items may not be returned or exchanged. 
  • Home decor items must be returned in their original packaging. Damages must be reported with photos within 3 days of receiving merchandise or cannot be returned.
  • All discounted items are final sale.
  • Personalized and special order items are final sale and are not eligible for return unless there is a mistake in manufacturing your order.

HOW TO SEND A RETURN BACK:

  • Please refer to the Return Policy above to ensure that your return meets the criteria stated.
  • Securely repackage your items for shipping.
  • Please note that shipping and handling charges are not refundable. The customer is responsible for return shipping.

SEND RETURNS TO:

Soirée at the Lake
Attn: Returns
1020 Parkside Commons
Suite 104
Greensboro, GA 30642

 

  • Also, we suggest that you send items back using UPS or FedEx and email the tracking number to soireeatl@soireeatthelake.com
  • We are not responsible for items that are lost while in-transit to us.
  • Once we receive your items they will be processed within 2-3 business days at which time you will be issued a credit for the price of the item and any applicable taxes. Shipping charges are non-refundable.

Please note: Once an order has been placed, the order cannot be canceled and items cannot be removed from or added to the order.